Speedweb provides call center system based on LINUX platform. It is fully customized dialer from the package of GOAUTODIAL
Open Source AGPLv2 licensed, It automatically installs the Speed Web applications (GOadmin, GOreports and GOagent), Vicidial, Mysql, PHP, Asterisk, Limesurvey and other open source software to have a fully functional call center system. Open-Source AGPLv2 licensed
GOadmin, The main GOautodial application for managing your predictive dialer system.
Modern UI, drag and drop widgets,comprehensive dashboard, wizard based configurations all coded using the PHP framework Code Igniter.
Small Business Plan
Medium Buisness Plan
Enterprise Business Plan
|16000 / Monthly||38000 / Monthly||110000 / Monthly|
|Up to 20 seats||Up to 40 seats||Up to 200 seats|
|Office Server||Office Server||Enterprise HA|
|Outbound dialing||Outbound dialing||Outbound dialing|
|- Predictive*||- Predictive*||- Predictive*|
|- Progressive||- Progressive||- Progressive|
|- Manual||- Manual||- Manual|
|Inbound IVRs & ACD||Inbound IVRs & ACD||Inbound IVRs & ACD|
|Do not call list||Do not call list||Do not call list|
|3 months data storage**||6 months data storage**||12 months data storage**|
|VoIP service not yet included||VoIP service not yet included||VoIP service not yet included|
|Buy now||Buy now||Buy now|
Click here To Know More Features
An internal system of the Speed Web app that detects answering machines (answering the call) so that the app can remove that from the automated call routing process and all the agent and reps get are live calls. For many telephony apps like Speed Web, the chances of the app determining an answering machine is about 80 percent.
A dialing method in the Speed Web app where no human intervention is made.
A manually-set number of virtual phone lines per agent or rep that the Speed Web app uses for the predictive dialing method.
In the Speed Web app, an ACD distributes incoming calls to a specific group of agents or reps based on the organization's rules.
For example, one rule defined by the organization routes all calls from a TFN assigned to Spanish-speaking customers to Spanishspeaking agents or reps. Another rule is immediately routing calls to the voice mail system.
In everyday life, a campaign is short- or long-term project involving customers, like an advertising campaign or a political campaign. For telephony and the call center world, a campaign means calling or receiving calls to and from people, whether they are prospects existing customers or former customers.
A user-defined field in the Speed Web app that allows the administrator to control the way recording files is named.
A script is like a sheet of paper that an agent or rep reads when he or she is on the phone with a customer. The Speed Web app allows Organizations to create one script per campaign, whether the campaign is managing incoming or outgoing calls.
A closer is an agent or rep whose role is to receive a transferred call from another agent and try to close the sale with the prospective customer.
The Speed Web app comes with predefined fields. However, every organization would want to add more information that defines the customer prospect, lead or record. "Custom fields" simply means allowing you to add or create customized fields in the customer database.
How the Speed Web app will place an outbound call, whether it is a manually-initiated call or automated.
How a current call is described in the Speed Web app.
A short, one-phrase description of the most recent call conducted by an agent or rep. Instead of allowing the agent or rep to use his or her own words to describe the call, the organization pre-defines it and all the agent or rep has to do is select the best disposition to describe the call.
An acronym for "Do Not Call." DNC started in the United States in 2003 which consumer-protection system was copied in Canada,Australia, New Zealand, United Kingdom and India (it's called Do Not Disturb in India).
The intent of DNC is to ban telemarketers from calling people's telephone numbers who do not want to receive such calls. For the Speed Web app, it does not access the national DNC databases of these countries.
Rather, the organization using the Speed Web app predefines the telephone numbers that are not supposed to be called through automated dialing, or add a number at a time per call.
A virtual bucket or holding area for a set number of leads that the Speed Web application software will use to automate its outbound calls.
A list of customers with detailed information like name, address and telephone number. For a telephony application software like Speed Web, this list is formatted in a digital format like Microsoft Excel or comma-delimited version (CSV).
Setting the allowable calling hours for the agent or rep, or a group. If applicable, it is automatically controlled by the area code, Daylight Savings Time (DST) and rules governing the Telemarketing Act of the U.S.
A dialing method to which a person manually encodes the telephone number of the lead he or she wants to call.
A call placed by an outgoing call management solution like Speed Web application software (app) in behalf of a customer contact agent or rep. Whether the call is a sales call or telemarketing call, or a reminder call, the point is allowing the app to manage the outgoing call even if the agent or rep is manually dialing using a software-based or physical phone unit.
A dialing method by the Speed Web app where outbound calls are automatically made. However, the difference is using a statistical algorithm to lessen the idle time of a group of agents or reps, increasing productivity and henceforth creating more customers, solved problems, closed sales and many more. The algorithms are many and the Speed Web app recalculates all the formula involved in this dialing method each second or less.
An activity whereby the agent or rep transfers a current call to another agent or rep, or through another telephone call, without first informing or notifying the destination or transferred party.
The Speed Web app allows the agent or rep to initiate a call and add one or more people to the call. Hence, a conference call is established and the conversation between all these people is real-time.
During a conference call, the agent or rep can leave the conversation without terminating the call even if the agent or rep initiated the call. This way, the agent or rep can move on to the next call.
The acronym for Toll Free Number. These numbers allow the caller to call the organization for free within a particular country without incurring domestic long-distance charges or toll charges. However, not all types of telephone services are totally free. For example, some mobile phone telecommunications companies in the U.S. like Sprint or AT&T charge their subscribers a small fee if they dial a TFN.
Allows the agent or rep to transfer a current call to another person or group using a one-click on-screen button.
A pre-recorded message file. In the Speed Web app, voice files are used for an automated greeting during the first few seconds of the incoming call, the instructional message to leave a voice mail, or the message that automatically plays during a voice broadcasting campaign. The file format of a voice file in the Speed Web app is 16bit Mono 8k PCM WAV audio file.
Speed Web even allows you to have agents logged in from remote locations.