LOOKING FOR JOB

Legal

Senior Technology Counsel

Australian – WA, perth

  • Bachelor’s degree.
  • J.D. from a nationally-accredited law school and license to state bar.
  • 5-7 years of experience working on technology transactions and IP-related matters. In-house experience (particularly IaaS or SaaS) strongly preferred, and deep knowledge of legal issues relating to open source technology, data privacy and security required.
  • Excellent analytical skills and problem-solving skills.
  • Strong interpersonal, written and verbal communication skills.
  • Ability to multi-task and work collaboratively across all levels of a fast-growing international organization.

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Customer Support

Support Specialist

Perth – Australia

  • Identify customer challenges by providing break/fix support that eventually focuses on fixing similar issues for all our customers.
  • Respond to tickets generated by our customers in a timely manner that accurately addresses and resolves the problem
  • Troubleshoot Linux (Ubuntu and CentOS), Apache, Nginx, MySQL, Rails/Unicorn, PHP and Load Balancers
  • Contribute to the engineering roadmap through customer advocacy work in one of four verticals: Compute, Networking, Storage, or Developer Experience
  • Quickly learn DigitalOcean systems and adapt to rapid changes which are dependent on priorities and alignment to our support objectives
  • Work both collaboratively and independently within a team setting (we love Slack!)
  • Identify and communicate process improvement suggestions
  • Execute incident management and escalation procedures
  • Collaborate with other teams and departments to improve the customer experience
  • Create Knowledge base for challenging customer issues
  • Complete projects at the direction of Platform Support Leadership

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For direct sale call us on 09113242161 or email us sales@speedwebservice.com