VOIP SERVICES

Call Management

  • Dedicated direct calling user extensions
  • Personal voicemails & Team voicemails
  • Outbound calls - Manual, preview and predictive
  • Inbound calls - Automated call distribution (ACD)
  • Blended calls (inbound and outbound)
  • Scheduled callbacks (manual & auto)
  • 3-way conference and call transfers
  • Interactive voice response (IVR) with campaign/queue
  • Broadcast and survey dialing

Campaign Management

  • Multi-lead list per campaign
  • Campaign defined scripts
  • Custom caller ID - campaign specific
  • Custom call statuses and call dispositions
  • Hotkeys for quick hangup and call dispositions
  • Filter leads (dynamically exclude numbers from lists)

Compliance

  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance

Support

  • Pay as you need support
  • Packaged support plans - to suit all user types
  • Customizable support & Managed services solutions

Security

  • Protection against SIP brute force attacks
  • Call encryption support via TLS
  • Protection against HTTP DOS or brute force attacks
  • Web application firewall

Call Recording & Voice Log Storage

  • Full call recordings or on-demand
  • Option to store call recordings on your own NAS/FTP

Lead Management

  • Upload and download of customer lists
  • Leads filtering
  • Leads recycle
  • Internal DNC and blacklist
  • Leads timezone restrictions

Supervisor Management

  • Real-time Dashboard
  • Listen-in, barge-in
  • Force log-out
  • Reports and analytics

Team Management

  • Multi-group, multi-campaign assignments
  • Skill-rating based agent priority routing
  • Support remote and mobile workers

Additional Enhancements

  • WebRTC for voice calling right inside your web browser)
  • Database backup and redundancy)
  • High-availability (HA) configuration)
  • Support multi-offices and BPO working)
  • API and web services based integrations (into CRM)

For direct sale call us on 09113242161 or email us sales@speedwebservice.com

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HOW WE CAN HELP ?

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Mark Alviro Wiens

CEO at Google

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Mark Alviro Wiens

CEO at Google

Accessories Here you can find the best computer accessory for your laptop, monitor, printer, scanner, speaker, projector, hardware and more. laptop accessory

Mark Alviro Wiens

CEO at Google

Accessories Here you can find the best computer accessory for your laptop, monitor, printer, scanner, speaker, projector, hardware and more. laptop accessory

Mark Alviro Wiens

CEO at Google

Accessories Here you can find the best computer accessory for your laptop, monitor, printer, scanner, speaker, projector, hardware and more. laptop accessory

Mark Alviro Wiens

CEO at Google

Accessories Here you can find the best computer accessory for your laptop, monitor, printer, scanner, speaker, projector, hardware and more. laptop accessory

Mark Alviro Wiens

CEO at Google

Accessories Here you can find the best computer accessory for your laptop, monitor, printer, scanner, speaker, projector, hardware and more. laptop accessory

Mark Alviro Wiens

CEO at Google

Accessories Here you can find the best computer accessory for your laptop, monitor, printer, scanner, speaker, projector, hardware and more. laptop accessory

Mark Alviro Wiens

CEO at Google