VoIP SERVICES

Call Management

  • Dedicated direct calling user extensions
  • Personal voicemails & Team voicemails
  • Outbound calls - Manual, preview and predictive
  • Inbound calls - Automated call distribution (ACD)
  • Blended calls (inbound and outbound)
  • Scheduled callbacks (manual & auto)
  • 3-way conference and call transfers
  • Interactive voice response (IVR) with campaign/queue
  • Broadcast and survey dialing

Campaign Management

  • Multi-lead list per campaign
  • Campaign defined scripts
  • Custom caller ID - campaign-specific
  • Custom call statuses and call dispositions
  • Hotkeys for quick hangup and call dispositions
  • Filter leads (dynamically exclude numbers from lists)

Compliance

  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance

Support

  • Pay as you need support
  • Packaged support plans - to suit all user types
  • Customizable support & Managed services solutions

Security

  • Protection against SIP brute force attacks
  • Call encryption support via TLS
  • Protection against HTTP DOS or brute force attacks
  • Web application firewall

Call Recording & Voice Log Storage

  • Full call recordings or on-demand
  • Option to store call recordings on your own NAS/FTP

Lead Management

  • Upload and download of customer lists
  • Leads filtering
  • Leads recycle
  • Internal DNC and blacklist
  • Leads timezone restrictions

Supervisor Management

  • Real-time Dashboard
  • Listen-in, barge-in
  • Force log-out
  • Reports and analytics

Team Management

  • Multi-group, multi-campaign assignments
  • Skill-rating based agent priority routing
  • Support remote and mobile workers

Additional Enhancements

  • WebRTC for voice calling right inside your web browser)
  • Database backup and redundancy)
  • High-availability (HA) configuration)
  • Support multi-offices and BPO working)
  • API and web services based integrations (into CRM)

For direct sale call us on 09113242161 or email us sales@speedwebservice.com

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"Talented guys, punctual and deliveries within the targeted budget, i really appreciate for there wounder job and support. Wish you all the best !"

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Obirit Communication

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MD at I care Pest control

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Tech Lead at Micronel Global Engineers

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CEO at Zion Crafts

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Masth Bengaluru

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at IT-DEP

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Emp at Accenture

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System Admin at Micro Lab